Q&A

1. I have successfully purchased a product, but I want to add another product, what should I do？

Under normal circumstances, we will deliver the goods for you in accordance with your order. You can place an order again and contact our after-sales customer service to exempt you from the postage. We will refund the excess postage to your payment account.

2. I successfully purchased the product, but I want to refund, what should I do？ 

We will give you a full refund if your goods are not shipped. Please refer to our refund and return policy.

If you have successfully received the goods and want to refund the goods, you can contact our refund one-on-one customer service, fill out the return form online, and we will refund for you.

3. How to get in touch with our after-sales center？

You can get in touch with us by email, our customer service system will create a ticket for you, please rest assured, professional customer service will handle it for you until you are satisfied.

You can also get in touch with us through our phone system. Due to the working time zone, if you encounter a busy line, you can leave a message or SMS to us, and we will reply you in time during working hours. We recommend that you contact us via email.For contact information, please refer to the Contact Us page.

4. Will I Be Charged With Customs And Taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.

5. I haven't received the goods for a long time.

If you do not receive the goods within the specified shipping time, you can wait patiently. Please refer to the shipping policy for the shipping time. You can also contact our after-sales customer service, they will help you check the tracking number and arrange delivery.

6. Can I shop without a registered member?

You can shop without registering as a member. After you successfully purchase the goods, we will send you an email and continue to serve you. You can contact us at any time.

7. Can I get free shipping?

When your shopping reaches our free shipping amount, you will get free shipping.

8. Why is my product slow to clear?

The customs clearance time of the goods is determined by the customs of the destination country. Our transportation company will do its best to ensure that your goods are cleared quickly.

9. Why do I regularly receive product promotion emails from the website?
Because you have subscribed to our promotional emails on our website, you can click the unsubscribe button at the bottom of the email, or contact customer service to cancel your subscription.

10. If I want a refund, can I contact the bank to apply.

You don't need to contact the bank, you can contact our refund one-to-one customer service, and we will handle the refund procedure for you.